Welcome!

Welcome to Kennedy Space Center Visitor Complex (KSCVC). We are committed to providing access throughout our facilities to individuals with disabilities. We offer many services to help make your visit an enjoyable experience. For more information, please visit our Services for Guests with Disabilities Desk located inside the main entrance. For individual or group reservations, please contact us by calling (321) 449-4218 (voice) or (321) 454-4198 (TTY for the Deaf and Hearing Impaired) or email DMorriso@dncinc.com.

Accessible Parking

Accessible parking is located near the entrance of the Visitor Complex. A valid access parking permit is required. A temporary disabled parking permit is available at any ticket window.

Transportation Access

All of our tour buses are equipped with wheelchair accessible lifts to accommodate wheelchair users. Guests may request this service from any of the ticket agents and board buses from gate #5.

Guests also have the option of transferring into tour buses and picking up a wheelchair at each of the tour destinations.

Accessible Equipment

Complimentary wheelchairs are available at the Visitor Complex and each tour destination as a courtesy to our guests. See a Crewmember from our wheelchair/stroller distribution area. A valid form of identification is retained for use of the wheelchairs.

Telephones

Pay telephones equipped with amplification systems and mounted at accessible heights are located throughout the Visitor Complex. A Text Typewriter (TTY for the Deaf and Hearing Impaired) is available inside the main entrance located near the Security checkpoint.

Communication Access

Closed Captioning – IMAX “Rear Window” Reflective Captioning is available for our IMAX movies. Guests may use a reflective panel to view captioning from a LED (light emitting diode) display. Please ask your IMAX usher for a reflector to use this service.

Tour Sites – Closed Captioning is available for pre-shows and presentations at the tour sites. Please ask a Crewmember to activate the closed captioning prior to the start of each presentation.

Bus Tour – Captioning is available on our DVD video monitors in English.

American Sign Language Interpreters are available with a two week advance notice. To ensure this service is available on the day of your visit, four week advance reservations are recommended. Guests may call our interpreters at (321) 449-4218 (voice)/ (321) 454-4198 (TTY), or via FRS at 1-800-955-8770 (voice) / 1-800-955-8771 (TTY), or email DMorriso@dncinc.com.

Assistive Listening Devices (ALD) – ALD’s may be picked up at the Information Counter to use for the majority of our films at the Visitor Complex and at the tour sites. A form of identification will be retained for this service. ALD’s for the IMAX Theaters may be picked up from the IMAX ushers for IMAX movies.

Shuttle Launch Experience – Guests using standard wheelchairs, motorized wheelchairs and electronic convenience vehicles can enter the Shuttle Launch Experience through the gantry entrance with their party. The pre-launch briefing features a reflective captioning panel located at the back of the theater to aid guests with hearing impairments. For the launch simulation, each crew cabin is equipped with an ADA seat with a pivoting grab bar that allows guests to transfer directly from a wheelchair to the seat. The seat also has a five point harness attachment, if needed as well as an extended seat pan. If a guest is not able to transfer to the seat or decides not to take part in the simulation, a Launch Observation Room is located at the exit of the crew cabin. Outfitted with a flat screen television and three cabin viewing televisions, guests are able to experience the launch without the simulation, as well as watch their party's experience. The party is able to meet immediately after the launch simulation to exit together.

Audio Guides

Provides hours of interesting and entertaining facts and are available in English and six other languages. These units are equipped with an audio-amplification system for guests who are hard of hearing. Complimentary audio guides are available for guests who are blind or who have low vision, and for those who are hard of hearing.

Access for Guests with Visual Disabilities

Audio – Description
Descriptive narration is available for those who are blind or who have low vision for the IMAX movies, “Magnificent Desolation: Walking on the Moon 3D ” and “Space Station 3-D”. Narrated descriptions provide information about essential visual elements of the action being presented on the screen. Please ask an IMAX usher for these devices.

Guided tours are provided for our guests who are blind or who have low vision. Four week advance reservations are recommended by calling (321) 449-4218 (voice) / (321) 454-4198 (TTY), or via FRS at 1-800-955-8770 (voice) / 1-800-955-8771 (TTY), or email DMorriso@dncinc.com.

Theater Access

IMAX Theaters – IMAX movies are accessible via the ground level entrances. Guests may also use wheelchair accessible lifts to gain access to upper seating locations. Companion seating is available.

Astronaut Encounter – Wheelchair accessible seating, along with companion seating, is available at various locations throughout the theater. A wheelchair lift is also available providing access to the stage for guest speakers and presentations.

Restrooms

Most restrooms throughout KSCVC are accessible for guests with disabilities. Companion/family restrooms are indicated on your Visitor Guide.

Service Animals

Service animals are permitted throughout all exhibits, presentations and on the bus tour.

If you have any comments or suggestions on ways we can improve access throughout KSCVC, please contact a Guest Service Manager at (321) 449-4218 (voice), (321) 454-4198 (TTY for the Deaf and Hearing Impaired), or email DMorriso@dncinc.com. This Access Guide is available upon request in Braille and large-print.