At Kennedy Space Center Visitor Complex, we are committed to providing access throughout our facilities to individuals with disabilities. We offer many ADA services to help make your visit an enjoyable experience.
For more information, please visit Information Central located inside the turnstiles.
Call 321.449.4443 for more information, 8 am - 6 pm.
Accessible parking is located near the entrance of the Visitor Complex for a fee. A valid access parking permit is required. A temporary disabled parking permit is available at any ticket window.
All of our tour buses are equipped with wheelchair- and scooter-accessible lifts. Guests may request this service from the ticket agents or at the bus boarding location.
Please note: Guests also have the option of transferring into tour buses and picking up a wheelchair at each of the tour destinations.
Accessible equipment is available at the Visitor Complex. Please see a crew member at ticketing or Will Call to rent the equipment. All rental equipment is available on a first-come, first-served basis. We are unable to make advance reservations for rental equipment.
- $25 Electric Scooter Rental, limited quantities available
- $10 Wheelchair Rental
- $5 Stroller and $8 Double Stroller Rental
*All rental rates are plus tax.
Pay telephones mounted at accessible heights are located throughout the Visitor Complex. A Text Typewriter (TTY for the deaf and hearing impaired).
Closed Captioning: IMAX® “Rear Window” Reflective Captioning is available for IMAX® movies. Guests may use a reflective panel to view captioning from an LED (light emitting diode) display. To use this service, please ask your IMAX® usher for a reflector.
Tour Sites: Closed captioning is available for preshows and presentations at the tour sites. Please ask a crew member to activate the closed captioning prior to the start of each presentation.
Bus Tour: Closed captioning is available in English on our video monitors.
American Sign Language Interpreters: Interpreters are available with a two-week advance notice. Call 321.449.4443 for additional information, 8 am - 6 pm EDT, or email our Guest Service Manager for more information.
Shuttle Launch Experience®: Guests using standard wheelchairs, motorized wheelchairs and electronic convenience vehicles can enter the Shuttle Launch Experience® through the gantry entrance with their party. The prelaunch briefing features a reflective captioning panel located at the back of the theater to aid guests with hearing impairments.
For the launch simulation, each crew cabin is equipped with an ADA seat with a pivoting grab bar that allows guests to transfer directly from a wheelchair to the seat. The seat also has a five point harness attachment, as well as an extended seat pan. If a guest is not able to transfer to the seat or decides not to take part in the simulation, a Launch Observation Room is conveniently located near the crew cabin. Outfitted with a flat-screen television and three cabin viewing televisions, guests can experience the launch without the simulation, as well as watch their friend/family member's experience then meet immediately after the launch simulation to exit together.
Audio Guides: Complimentary audio guides are available to guests with low vision. Audio guides are currently available in English and seven other languages.
Access for Guests with Visual Disabilities
Day-of Orientation: Guests who are blind or have low vision may visit the Information Central for a short orientation of the space program and Kennedy Space Center Visitor Complex. Guests are provided one complimentary audio guide. No advance reservations are needed.
Call 321.449.4443 for more information, 8 am - 6 pm EDT.
IMAX® Theaters: IMAX® movies are accessible via the ground-level entrances. Guests may also use wheelchair-accessible lifts to gain access to upper seating locations. Companion seating is available.
Astronaut Encounter: Wheelchair-accessible seating, along with companion seating, is available at various locations throughout the theater. A wheelchair lift providing access to the stage for guest speakers and presentations is also available.
Restrooms throughout the Visitor Complex are accessible for guests with disabilities. Companion/family restrooms are indicated in the Visitor Guide.
Service animals are permitted throughout all exhibits, presentations and on the bus tour.
For additional information,call 321.449.4443, 8 am - 6 pm Eastern Standard Time, or email our Guest Service Manager for more information.