Introduction

Accessibility

Many accessible services are available throughout the visitor complex for individuals with disabilities. Please visit Information located at the main entrance to the visitor complex. Call 321.449.4443 for more information, 8 am - 6 pm EDT. 

Accessible Parking 

Accessible parking is located near the entrance of the Visitor Complex for a fee. A valid parking permit is required, and a temporary disabled parking permit is available at any ticket window. 

Transportation and Attraction Access 

All tour buses are equipped with wheelchair- and scooter-accessible lifts. Visitors may request this service while purchasing tickets or at the tour bus boarding location. Visitors also have the option of transferring into tour buses and picking up a wheelchair at the Apollo/Saturn V Center tour destination.

Theater access for IMAX® Theaters is available via ground-level entrances. Visitors may also use wheelchair-accessible lifts to gain access to upper seating locations. Companion seating is available. 
Access for Astronaut Encounter theater includes wheelchair-accessible seating along with companion seating at various locations throughout the theater. A wheelchair lift providing access to the stage for guest speakers and presentations is also available. 

At Shuttle Launch Experience®, visitors using standard wheelchairs, motorized wheelchairs and electronic convenience vehicles can enter through the gantry entrance with their party. The prelaunch briefing features a reflective captioning panel located at the back of the theater to aid guests with hearing impairments. For the launch simulation, each crew cabin is equipped with an accessible seat that includes a pivoting grab bar that allows visitors to transfer directly from a wheelchair to the seat. The seat also has a five point harness attachment, as well as an extended seat pan. If a visitor is not able to transfer to the seat or decides not to take part in the simulation, a Launch Observation Room is located near the crew cabin. Outfitted with a flat-screen television and three cabin viewing televisions, visitors can experience the launch without the simulation, as well as watch other members of their party. Parties are immediately reunited after the launch simulation to exit together. 

Accessible Equipment* 

Rent accessible equipment at any ticket window, Will Call, Guest Services or Information. All rental equipment is available on a first-come, first-served basis and advance reservations are not available. 

  • $25 Electric Scooter Rental, limited quantities available 
  • $10 Wheelchair Rental 
  • $6 Stroller and $8 Double Stroller Rental 

*Rental rates do not include tax. 

Telephones 

Pay telephones mounted at accessible heights are located throughout the visitor complex.

A Text Typewriter (TTY for the deaf and hearing impaired) is also available. 

Communication Access 

KSC SmartGuides are available with English and other languages. Complimentary KSC SmartGuides are available to visitors with hearing impairment.

IMAX® “Rear Window” Reflective Captioning is available for IMAX® movies as a reflective panel to view captioning from an LED (light emitting diode) display. Request a reflector from any theater crewmember. 
 
Closed captioning is available for presentations at tour sites. Request activation of the closed captioning prior to the start of each presentation from any crewmember. 
 
Closed captioning is available in English on bus tour video monitors. 

American Sign Language interpreters are available with two-week advance notice. Call 321.449.4443 for additional information, 8 am - 6 pm EDT, or email a Guest Service Manager for more information. 
 
Visual Disability  

Access includes a Day-of Orientation for visitors who are blind or have low vision. Visit Information for a short orientation of the space program and Kennedy Space Center Visitor Complex. Visitors are provided one complimentary KSC Smartguide. No advance reservations are needed. 

Call 321.449.4443 for more information, 8 am - 6 pm EDT. 

Restroom Accessibility 

Restrooms throughout the visitor complex are accessible for visitors with disabilities. Companion/family restrooms are indicated in the visitor guide. 
 
Service Animals 

Service animals are permitted in all exhibits, presentations and on the bus tour. 

For additional information, call 321.449.4443, 8 am - 6 pm EDT, or email a Guest Service Manager for more information.