Frequently Asked Questions
For questions regarding the reopening of Kennedy Space Center Visitor Complex or how the visitor complex is responding to COVID-19, visit the Health and Safety Procedures page.
Frequently Asked Questions quick links:
- What procedures do you have in place to minimize the spread of illness at Kennedy Space Center Visitor Complex?
- How is Kennedy Space Center Visitor Complex responding to COVID-19, commonly referred to as novel coronavirus?
- What is included with Daily Admission?
- What is NOT included with Daily Admission?
- What is the advantage of purchasing tickets online before my visit?
- How long does it take to see and do everything at Kennedy Space Center Visitor Complex?
- Is there a fee for parking?
- Is transportation available from Orlando to Kennedy Space Center Visitor Complex?
- Can I bring in my own food or beverages?
- Are weapons allowed inside the Visitor Complex?
- What will I see on the KSC Bus Tour once it reopens?
- Why is the KSC Bus Tour unavailable?
- Will I see genuine spacecraft on display?
- How can I see a rocket launch?
- Why is there a charge for admission? Aren’t these artifacts funded by U.S. taxpayers?
- A member of my group may need special assistance. Where can I pick up a Guest Accessibility Pass?
- Are wheelchairs, Electric Convenience Vehicles (ECV), strollers or double strollers available for rent?
- Are animals allowed in the visitor complex?
- What does a “Phase 2” for inclement weather mean?
- What is the best way to dress for a visit to Kennedy Space Center Visitor Complex?
What procedures do you have in place to minimize the spread of illness at Kennedy Space Center Visitor Complex?
The health and safety or our employees and guests is the highest priority for Kennedy Space Center Visitor Complex. In light of recent health concerns, Kennedy Space Center Visitor Complex has upgraded the already comprehensive and extensive availability of hand sanitizer throughout the park and is also increasing the routine cleaning of frequently touched surfaces in the workplace and at workstations, countertops, doorknobs, etc. There is also increased signage in bathrooms, eateries and food prep areas reminding employees and visitors to wash hands often with soap and water for at least 20 seconds. We maintain close relationships with local, state, national, and international public health organizations, and follow their guidance when additional preventive measures are needed.
How is Kennedy Space Center Visitor Complex responding to COVID-19, commonly referred to as novel coronavirus?
As part of our commitment to the health and wellbeing of our crewmembers and guests, we are carefully monitoring the situation and are in regular contact with health agencies for information and guidance. We continue to implement preventive measures in line with their recommendations. For example, we have added additional hand sanitizers throughout the visitor complex, increased the frequency of cleaning and disinfection in high guest-contact areas, and are providing information about good hygiene practices and illness prevention to our crewmembers and guests.
- We have upgraded the already comprehensive and extensive availability of hand sanitizer throughout the park. For reference, hand sanitizer dispensers are located at more than 30 different locations throughout the park, including Rocket Garden Cafe, Space Shop, Milky Way, Red Rock Cafe, Shuttle Express, Docking Station, Snack Cart, Space Dots, Apollo/Saturn V Center, Moon Rock Cafe, The Right Stuff, Employee Cafe, Starbucks, Ticket Booths, Will Call, Parking Plaza, the front entrance, ATX Center, Atlantis Theater, Heroes and Legends Theater, Orbit Cafe, U.S. Astronaut Hall of Fame, IMAX Theater and the Information Center.
- Kennedy Space Center Visitor Complex has increased the routine cleaning of frequently touched surfaces in the workplace and at workstations, countertops, doorknobs, ticket counters, etc.
- Additional signage has been installed in bathrooms, eateries and food prep areas reminding employees and guests to wash hands often with soap and water for at least 20 seconds.
- According to the Centers for Disease Control and Prevention (CDC), the best way to prevent illness is to avoid being exposed to this virus. They also advise the public to avoid close contact with people who are sick, avoid touching your eyes, nose and mouth, cover your cough or sneeze with a tissue, then throw the tissue in the trash.
Our management continues to work closely with local, state and federal experts on this topic to ensure that we are up-to-date on the situation as it evolves. To learn more about Kennedy Space Center Visitor Complex's response to COVID-19, visit the Health and Safety Procedures page.
What is included with Daily Admission?
Daily Admission to Kennedy Space Center Visitor Complex includes Space Shuttle Atlantis®, Heroes & Legends featuring the U.S. Astronaut Hall of Fame®, and the Universe Theater featuring many shows daily including: Mission Status Briefings and Mission Control: The Unsung Heroes of Apollo. All other exhibits and attractions are also included: Shuttle Launch Experience®, space films in the IMAX® Theater, Journey to Mars: Explorers Wanted, the Rocket Garden and the Space Mirror Memorial. Admission tickets are valid for one day. To view all attractions, visit the Explore Attractions page. For the health and safety of guests and employees, the Kennedy Space Center Bus Tours including the Apollo/Saturn V Center and astronaut appearances are currently unavailable.
What is NOT included with Daily Admission?
For the health and safety of guests and employees, the Kennedy Space Center Bus Tours including the Apollo/Saturn V Center and astronaut appearances are currently unavailable. Additionally, add-on enhancements are available in addition to admission and are not included with admission. Tickets for the following add-on enhancements may be purchased at the visitor complex or online: Special Interest Bus Tours, Dine With An Astronaut, Astronaut Training Experience® (ATX) and Mars Base 1. Advance online purchase of add-on enhancements is recommended. Add-on enhancements may sell out through online ticket purchases before the scheduled date.
What is the advantage of purchasing tickets online before my visit?
Tickets may be purchased before your visit on www.kennedyspacecenter.com; however, ticket prices are the same whether purchased online or in person. Ticket purchases are date specific and not transferable between days. Tickets may be printed at home or picked up at Will Call at the entrance to the visitor complex. Visitors with printed tickets may proceed directly to the turnstiles at the entrance.
How long does it take to see and do everything at Kennedy Space Center Visitor Complex?
This full-day experience requires a minimum of eight hours, not including travel time, to enjoy all attractions at Kennedy Space Center Visitor Complex. For add-on enhancements, in addition to all exhibits, attractions and films, such as Special Interest Bus Tours and Dine With An Astronaut, we recommend a Multiday Admission or annual pass. Arrive at the 9 am opening time to make the most of your visit. The last KSC Bus Tour departs from the visitor complex 2.5 hours before closing time. Please note that tour availability and routes may be altered at any time due to operational requirements. Multiple bus tours are not recommended. Plan Your Visit
Is there a fee for parking?
A parking fee must be paid before entering the parking area.
Oversized vehicles, motor homes or RVs $15
Is transportation available from Orlando to Kennedy Space Center Visitor Complex?
The visitor complex does not provide transportation to and from Orlando. For suggestions regarding Orlando transportation options, please call the reservation office at 1.866.737.5235. Gray Line Orlando and Florida Dolphin Tours offer bus tours from Orlando only.
Can I bring in my own food or beverages?
Food and beverages packed in small, soft-sided coolers are permitted. Glass bottles or containers are not permitted. Beer is for sale at select locations and no outside alcoholic beverages are permitted. For security, all bags are subject to search.
Are weapons allowed inside the Visitor Complex?
No weapons of any kind are permitted inside Kennedy Space Center Visitor Complex, including those belonging to off-duty law enforcement. Please leave items secured within your vehicle to expedite your entry into the visitor complex.
What will I see on the KSC Bus Tour once it reopens?
The KSC Bus Tour is the only way to access the restricted areas of America’s Spaceport, Kennedy Space Center. The tour includes a drive-by of the Vehicle Assembly Building and historic launch pads. All bus tours conclude at the Apollo/Saturn V Center, featuring an actual Saturn V moon rocket and real moon rocks along with other Apollo program artifacts and attractions. The KSC Bus Tour and Apollo/Saturn V Center are included in daily admission to Kennedy Space Center Visitor Complex. Please allow at least two hours for the KSC Bus Tour. Frequent shuttle buses return visitors to the main complex. Multiple bus tours are not recommended. Learn more about the Kennedy Space Center Bus Tour and the Apollo/Saturn V Center.
Why is the KSC Bus Tour unavailable?
The Kennedy Space Center Bus Tour is an 45-minute long bus ride on NASA property. Currently, Kennedy Space Center remain at Stage 3, which limits access to the center to mission-essential personnel only. The visitor complex has received special permission to transport guests directly to the Apollo/Saturn V Center.
Will I see genuine spacecraft on display?
Kennedy Space Center is home to many historic and current space exploration vehicles, including the actual space shuttle Atlantis, a Saturn V moon rocket, a SpaceX Dragon capsule in NASA Now, a Boeing CST-100 Starliner test vehicle in NASA Now, the Apollo 14 Kitty Hawk capsule in Apollo Treasures Gallery, the Mercury Sigma 7 capsule, the Gemini 9 capsule in Heroes & Legends and the rockets of the Rocket Garden.
How can I see a rocket launch?
The visitor complex offers the closest available public viewing opportunities for rocket launches taking place at Cape Canaveral Air Force Station and Kennedy Space Center. Learn how to see a launch and check the launch calendar to see if a rocket launch coincides with your visit. Launch date, time, and viewing opportunities are subject to approval by NASA or the U.S. Air Force based on safety requirements. Launch schedules can be affected by technical and mechanical issues as well as range operations and weather, either in advance or at the last minute. We do not schedule rocket launches!
Why is there a charge for admission? Aren’t these artifacts funded by U.S. taxpayers?
Kennedy Space Center Visitor Complex is operated for NASA by contractor Delaware North. The complex is supported entirely by revenue generated from parking, admission, food service and merchandise. The complex does not receive any government funding from U.S. tax dollars. The ongoing stewardship of priceless NASA artifacts on display at the visitor complex, as well as its ongoing operation, development and maintenance, are funded solely by visitor-generated revenue. As a Smithsonian Affiliate, the visitor complex participates in a certified outreach program that allows venues across the country to share Smithsonian collections. We have 50 objects on long-term loan from the National Air and Space Museum, including items in the Treasures Gallery at Apollo/Saturn V Center.
A member of my group may need special assistance. Where can I pick up a Guest Accessibility Pass?
The Guest Accessibility Pass (GAP) helps our crewmembers know you and your family/group may require assistance with sensory sensitivities while at the visitor complex. It can be picked up at the Information center, to the left of the main entrance. While the GAP will not guarantee immediate or priority bus/attraction entrance, it will help you obtain assistance from staff should you need it.
Are wheelchairs, Electric Convenience Vehicles (ECV), strollers or double strollers available for rent?
Wheelchairs, Electric Convenience Vehicles (ECV), strollers and double strollers are available for rent online and at the visitor complex. Rentals for a full day are as follows:
- Wheelchairs: $10 plus tax
- ECVs, or scooters: $25 plus tax
- Strollers: $5 plus tax
- Double Strollers: $8 plus tax
Please note that when renting an ECV, guests must sign a rental agreement. The agreement includes contact information and the acknowledgement that the renter understands how to operate the vehicle. These are equipped with a chair for one person only and young children may not operate the vehicle.
Are animals allowed in the visitor complex?
All animals that qualify as service animals are welcome at the visitor complex. A service animal is defined as a dog or miniature horse that is trained to do work or perform tasks for an individual with a disability. Guests who use service animals must retain control of their animals at all times. View the park map during your visit for dog walking locations throughout the park. For guests with pets, the visitor complex offers a free on-site, air-conditioned pet kennel. Learn more about the pet kennel before your visit.
What does a “Phase 2” for inclement weather mean?
You may hear the visitor complex call a “Phase 2,” meaning lightning is present or imminent in the immediate area. In the event of inclement weather at the visitor complex, including cloud to ground lightning, all guests will be asked to seek shelter or remain indoors until the storm passes. For your safety, please respect all weather warnings and the recommendations of our associates while touring the visitor complex.
What is the best way to dress for a visit to Kennedy Space Center Visitor Complex?
Kennedy Space Center Visitor Complex is a family-friendly environment. Proper attire, which includes a shirt and shoes, is required for admittance. We ask that guests refrain from the following attire:
- Clothing with objectionable material, including obscene language or graphics
- Clothing that exposes tattoos depicting obscene or objectionable content
- Clothing that exposes inappropriate portions of skin or areas of the body
- Masks worn by any age, unless for medical purposes
Guests who do not adhere to these guidelines or cannot modify their clothing may be refused entry into and/or removed from Kennedy Space Center Visitor Complex.
PLAN YOUR MISSION
Make the most of your adventure with the best information to plan your visit.