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The launch viewing package you have purchased is mission-specific (i.e., NASA’s SpaceX Crew-11), not date/time-specific. Launch packages are non-transferable to other missions. Your launch viewing package includes:

• Admission on two targeted launch dates: one admission on the date the launch is scheduled, and one additional launch attempt if a scrub or delay occurs.
• A return visit within 30 days after the launch attempt(s) to explore the rest of the visitor complex attractions and exhibits (blackout dates apply).
• Food, beverages, and souvenirs, if applicable to the package that you have purchased.

Refunds* may ONLY be requested for any unused ticket packages, meaning package tickets that have not been scanned at the visitor complex main entrance during a given launch attempt.

The purchaser understands that launches may occur at any date/time or can be delayed/scrubbed with little notice due to weather or technical issues. If your travel plans are not flexible, carefully consider this scrub policy before purchasing. The visitor complex is not responsible for the launch schedule.