Introduction

Coronavirus | Kennedy Space Center


In response to the prevention and control of COVID-19 (coronavirus) and in order to ensure the health and safety of our guests and crewmembers, Kennedy Space Center Visitor Complex has temporarily closed, starting March 16 until further notice.

The health and safety of our employees and guests is the highest priority for Kennedy Space Center Visitor Complex.

During this temporary closure, the Reservations Department will also be unavailable to process bookings. To complete a reservation for a future date, please visit our website at KennedySpaceCenter.com.



Frequently Asked Questions:

Will I be refunded for my admission ticket, Special Interest Tour and/or Dine With An Astronaut?

Date specific Daily Admission tickets for March 16 until we reopen will be refunded. Unexpired Daily Admission tickets will still be valid for use. Private programs, such as ATX, Overnight Adventures, Special Interest Bus Tours and Dine With An Astronaut programs will be canceled and refunds will automatically be issued for activities scheduled on these days. During this temporary closure, the Reservations Department will also be unavailable.

How will the refunds be issued? How long will it take to get my refund.

Refunds will be processed for upcoming tickets or events during the closure. Unexpired Daily Admission tickets will still be valid for use. We will begin issuing refunds in calendar date order. Please be patient as we work through all the reservations. We appreciate your patience. If you have any questions, please email kscinfo@delawarenorth.com.

I purchased my ticket through a third-party vendor. How do I obtain a refund?

Please contact the vendor directly to reschedule your visit or obtain your refund. We are unable to assist you with your reservation, as it is not in our reservation system.

I have a school field trip or education program scheduled this month. May I get a refund?

Private programs, such as ATX, Overnight Adventures, school field trips and other education programs will be canceled and refunds will automatically be issued for activities scheduled on these days.

May I change the date for my visit to a future date?

To reschedule your visit and change your ticket date, please email us your reservation number and new desired date of visit to kscinfo@delawarenorth.com.



Letter from the Chief Operating Officer

At Kennedy Space Center Visitor Complex, the safety of our guests and our crewmembers is our highest priority. Out of an abundance of extreme caution and in the best interest of our guests and crewmembers, Kennedy Space Center Visitor Complex will temporarily be closed starting March 16, 2020 until further notice. During this closure guests will not be permitted onto visitor complex grounds.

When it became evident that the coronavirus disease posed a health concern to the public, Kennedy Space Center Visitor Complex upgraded the already comprehensive and extensive availability of hand sanitizer throughout the park. As well, since that time, we have also increased the routine cleaning of frequently touched surfaces in the workplace and at workstations, countertops, doorknobs and ticket counters.

When it is deemed safe for guests to return, the entire facility will be cleaned and sanitized prior to re-opening. This will include Kennedy Space Center Tour buses, all attractions, eateries and theaters at the main campus and at the Apollo/Saturn V Center.

Date specific Daily Admission tickets for March 16 through March 31 will be refunded. Unexpired Daily Admission tickets will still be valid for use 120 days from the date selected at the time of purchase. Private programs, such as ATX, Overnight Adventures, Special Interest Bus Tours and Dine With An Astronaut programs will be canceled and refunds will automatically be issued for activities scheduled on these days. During this temporary closure, the Reservations Department will also be unavailable to process bookings. To complete a reservation for a future date, please visit our website at KennedySpaceCenter.com.

To help protect against the spread of the coronavirus (COVID-19) and help ensure guest and employee safety, we have taken and will continue taking actions to help prevent the spread of the coronavirus based on the guidance of the Centers for Disease Control and Prevention (CDC).

Our management continues to work closely with local, state and federal experts on this topic to ensure that we are up to date on the situation as it evolves. Please check our website KennedySpaceCenter.com or social media for updates.

Therrin Protze
Chief Operating Officer
Kennedy Space Center Visitor Complex