Health & Safety Procedures
Explore safely at Kennedy Space Center Visitor Complex. As part of our commitment to creating a Trusted Space for our guests and employees, these measures and procedures are in place:
- Operating with limited admission and encouraging advance daily admission purchases
- Requiring face coverings for employees and guests, per federal mandate.
- Accommodating social distancing in queues, restaurants, and other facilities throughout the visitor complex.
- All theaters and pre-shows are open in a limited capacity to promote social distancing. Learn more about the available attractions and services.
- Implementing increased frequency of sanitization and disinfection.
- Changing operating hours to 10 a.m. until 4 p.m. to allow more time for cleaning and sanitizing.
While Kennedy Space Center Visitor Complex is implementing new measures and procedure, please remember that there is an inherent risk of exposure to COVID-19 in any public place where people are present.
As always, the health and safety of our employees and guests is the highest priority for Kennedy Space Center Visitor Complex. Look for the Trusted Space icon throughout the visitor complex to see how Kennedy Space Center Visitor Complex is responding to COVID-19.
Guest Health and Safety Measures
By federal mandate, all guests and crewmembers in Federal buildings and on Federal lands (including the visitor complex) are required to wear a cloth face covering. Face coverings should fit snugly, covering both your mouth and nose. Face covering are required to be worn while at the visitor complex, except while eating. If needed, face coverings will be available for purchase at the front entrance. Guests without masks will not be allowed entry to Kennedy Space Center Visitor Complex.
We have added new physical-distancing practices:
- The number of guests entering Kennedy Space Center Visitor Complex will be limited.
- All guests entering must have a dated daily admission ticket.
- Dining-controlled capacity in Orbit Cafe and six-foot separation between tables. Other available dining options include Rocket Fuel Truck at the front entrance and Atlantis Space Dots and Ice Cream Cart, in front of Space Shuttle Atlantis®.
- Posted signage and floor markers to encourage physical distancing in dining, retail and attraction areas.
- All theaters and pre-shows will open in a limited capacity to promote social distancing.
- Separate entry and exit points with directional markers in dining and attraction areas.
We have implemented stringent cleaning and safety practices to support the health and wellness of our crewmembers and guests. Kennedy Space Center Visitor Complex is also increasing the routine cleaning of frequently touched surfaces in the workplace and at workstations, countertops, doorknobs, etc. Hand sanitizer stations are available at various locations throughout Kennedy Space Center Visitor Complex for you to use during your visit. You can also purchase hand sanitizer at the Space Shop.
We have implemented touchless credit card transactions. A signature is not required for purchases made by credit card.
For more questions about guest health and safety measures, review the frequently asked questions below.
Crewmember Health and Safety Measures
- Employees are required to wear face coverings.
- Employees will undergo temperature-screening procedures upon arrival to work.
- Special employee meetings to review the latest health and safety information.
- Employees are encouraged to stay home and take care of themselves if they are sick.
- Increased signage in bathrooms, eateries and food prep areas reminding employees and visitors to wash hands often with soap and water for at least 20 seconds.
- Our management continues to work closely with local, state and federal experts on this topic to ensure that we are up-to-date on the situation as it evolves.
ATTRACTIONS AND Services
Many attractions are available at this time including Space Shuttle Atlantis®, Heroes & Legends and IMAX. To view all available attractions, visit the Explore Attractions page. The Apollo/Saturn V Center is also available, with the a transportation reservation.
We have so much space to offer but we can’t offer it all at the moment. For guests health and safety, these attractions and services will not be available:
- Attractions: KSC Bus Tour and astronaut appearances
- Shopping: Shuttle Express
- Dining: Rocket Garden Café and Starbucks. Additionally, water bottle refill stations are closed. Please visit Orbit Cafe to receive refills.
- Add-on Enhancements: Dine With An Astronaut, Special Interest Tours and Mars Base 1
How You can Help
- Please stay home if you feel sick, have a temperature exceeding 100.4 F or are experiencing COVID-19 symptoms.
- To help ensure we are not exceeding our capacity, please purchase tickets online, in advance of your visit.
- Complete the COVID-19 Affirmation when you purchase your daily admission online. During your purchase, you will be asked to provide your contact information including an email address. This information will only be used in the event that contact tracing is necessary and will not be used for marketing purposes.
- In accordance with the federal mandate and the CDC’s recommendations, face coverings are required during your visit. Face coverings should fit snugly, covering both your mouth and nose. Please wear a face covering while at the visitor complex, except while eating. If needed, face coverings will be available for purchase at the front entrance.
- Maintain physical spacing, follow the directions of signage, floor markers and crewmembers.
- Wash your hands frequently. Hand sanitizer stations are located throughout the visitor complex.
- Bring meals and snacks to avoid congregating in line.
Frequently Asked Questions
What are the hours of operation?
10 a.m. to 4 p.m. on weekdays and 10 a.m. to 5 p.m. on weekends.
Am I required to wear a face mask?
By federal mandate, all guests and crewmembers in Federal buildings and on Federal lands (including the visitor complex) are required to wear a cloth face covering. Face coverings should fit snugly, covering both your mouth and nose. For your health and safety, guests and employees are required to wear a face covering while at the visitor complex. Guests without masks will not be allowed entry to Kennedy Space Center Visitor Complex.
Does the “phase 3” reopening in Florida affect your health and safety procedures?
As a reminder, face coverings are still required at Kennedy Space Center Visitor Complex.
What is an appropriate facial covering for my visit?
Facial coverings in line with CDC’s guidelines are considered appropriate and should cover an individual’s nose and mouth. Costume masks are not permitted.
What about face coverings when guests are eating?
We have arranged tables and seating so that guests can remove their face coverings while they eat. But we recommend that they wear them at all other times.
Does my child need to wear a face covering?
Per CDC guidelines, children age two and under are not required to wear facial coverings but are highly encouraged.
What if I don’t have a face covering?
We will have face coverings available for purchase at the front entrance.
Do I need to wear a mask if I have been vaccinated and/or have had Coronavirus?
By federal mandate, all guests and employees in Federal buildings and on Federal lands (including the visitor complex) are required to follow the CDC recommendations. This includes wearing a facial covering and practicing social distancing. This mandate includes all guests who have been vaccinated.
What if I don’t want to wear a mask?
Given this unprecedented situation, we appreciate everyone’s understanding as we navigate these challenges as carefully as possible. In accordance with the federal mandate, face coverings are required during your visit. Guests without masks will not be allowed entry to Kennedy Space Center Visitor Complex. Together, we can keep each other safe and healthy.
What if I have a disability that prevents me from wearing a mask?
For the health and safety of all of our guests and employees, face coverings are required, per federal mandate. If you are unable to wear a face covering, we ask that you visit Kennedy Space Center when face coverings are no longer recommended by the CDC.
How will crowds in enclosed areas be managed?
Directional signage has been installed to assist guests in moving throughout the visitor complex. Additionally, ground markings will help promote proper physical distancing when queuing is needed at a location.
How will social distancing be enforced on-site?
We are training employees to assist guests and promote physical distancing guidelines in common areas and queues.
Will hand sanitizers stations be available?
Yes, we have hand sanitizer stations at various locations throughout Kennedy Space Center Visitor Complex for you to use during your visit. You can also purchase hand sanitizer at the Space Shop.
What will happen to my annual pass?
Annual passes that were set to expire on or after March 16, 2020 will be extended by three (3) months amid the COVID-19 closure. This extension will occur automatically. This extension will not be given to new pass purchases.
Why is the KSC Bus Tour unavailable?
The Kennedy Space Center Bus Tour is a 45-minute long bus ride on NASA property. Currently, Kennedy Space Center remain at Stage 3, which limits access to the center to mission-essential personnel only. The visitor complex has received special permission to transport guests directly to the Apollo/Saturn V Center.
These precautions are temporary and are subject to change at any time based on the recommendations of the Center for Disease Control and Prevention (CDC), State of Florida and Brevard County. Please be patient as we continue to monitor the situation and make adjustments to keep our guests and staff healthy. Please remember there is an inherent risk of exposure to COVID-19 in any public place where people are present.
We will continue to assess the situation and make adjustments to the availability of exhibits, tours and experiences as deemed appropriate and safe. To help protect against the spread of COVID-19 and help ensure guest and employee safety, we have taken and will continue taking actions to help prevent the spread of the coronavirus based on the guidance of the Centers for Disease Control and Prevention (CDC).
Our management continues to work closely with local, state and federal experts on this topic to ensure that we are up to date on the situation as it evolves.
We appreciate your cooperation during this unprecedented time.